This position reports to the Senior Director of Customer Service and Sales Support.
The Senior Manager of Customer Service role manages the day-to-day operations of the Customer Service Associates whose main responsibilities are the handling of orders, inquiries, inventory management working directly with customers via phone, fax, email and webstore. The Customer Service Associates will report directly to the Senior Manager of Customer Service. This role will monitor and report all team performance and metrics as well as requested business reports. The ability to think strategically to propose recommendations for process improvements while supporting business growth is crucial.